Medicines Use Review

As qualified healthcare professionals, Darling’s Pharmacy can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

The MUR involves the pharmacist reviewing the patient’s use of their medication, ensuring they understand how their medicines should be used and why they have been prescribed, identifying any problems and then, where necessary, providing feedback to the prescriber. An MUR Feedback Form will be provided to the patient’s GP where there is an issue for them to consider. An MUR is not usually conducted more than once a year.

An MUR is a way to:

  • Improve patients’ understanding of their medicines;
  • Highlight problematic side effects and propose solutions where appropriate;
  • Improve adherence; and
  • Reduce medicines wastage, usually by encouraging the patient only to order the medicines they require.

What does it involve?

The pharmacist will normally ask the patient to bring their medication (including purchased medicines) with them to the review.

A set of suggested questions has been developed which pharmacists can use to guide the conversation with the patient; the use of the questions is not compulsory, but pharmacists may find them useful to obtain the maximum amount of information from the patient’s perspective as is possible.

What may the discussions with the patient include?

  • what the patient thinks each medicine is for and when and how they take it;
  • how compliant they are with the prescriber’s instructions;
  • how and when they take medication labelled ‘as required’ or ‘as directed’;
  • advice on tolerability and perceived side effects;
  • dealing with practical problems in ordering, obtaining, taking and using medicines;
  • identification of unwanted medicines, e.g. where the patient is no longer taking the medicine;
  • identification of a potential change of dosage form to facilitate effective use with due regard to formularies and cost implications (the final decision lies with the patient’s GP); and
  • proposals for dose or strength optimisation provided it does not impact on the patient’s clinical management.

Pharmacists have to record certain data about the MUR (the national MUR dataset), but they will generally keep additional clinical notes related to the MUR to support the continuing care of the patient.

Where there is an issue the patient’s GP needs to be made aware of or to consider they will be sent an MUR Feedback Form



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Medicines Use Review

MUR is a planned face-to-face consultation between a pharmacist and a patient to discuss their medicines, both prescribed and non-prescribed.

New Medication Service

New Medicine Service (NMS) If you're prescribed a medicine to treat a long-term condition for the first time, you may be able to get extra help and advice about your medicine from your Darling's pharmacy.

Monitored Dosage Systems

At Darling's Pharmacy we offer a Monitored Dosage System that can help patients who take a lot of different medications at different times of day.

Online Prescriptions

You can now order your NHS repeat prescriptions online with Darling's. Ordering your NHS prescriptions online with Darling's takes the hassle out repeat prescriptions. 

Stop Smoking Service

Your Local Darling's Pharmacy can advise you of the products available to prevent your cravings and can signpost you to your nearest stop smoking service.

Emergency Contraception

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"Think Pharmacy 1st" Minor Ailments Service

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FREE Prescription Delivery Service

We over a prescription delivery service free of charge accross South Tyneside. 

We aim to deliver your prescription to you within 24 hours of us receiving it from your GP. We also off a late afternoon service for any urgent medications such as antibiotics. 

For patients who receive a Monitored Dosage System, this will be delivered on the same day of the week each time. If you have multiple deliveries in a week, we will combine these into one but only if it is safe and appropriate to do so.

If you have any queries, please do not hesitate to contact us on 0191 455 4551 or by emailing your nominated branch.

Better Health Care is Our Mission

Free prescription ordering and delivery service covering the whole of South Tyneside

Darling’s Farnham

433 Stanhope Road
South Shields
NE33 4QY

0191 454 2161

Farnham Road

Darling’s Dean Road

88 Dean Road
South Shields
NE33 4AR

0191 454 3841

Dean Road

Darling’s Chichester

1 Stanhope Pde
South Shields
NE33 4BB

0191 455 4551